Privacy Policy

1. Who We Are

MTL Global Ltd respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use and safeguard personal data when you visit our websites, purchase products from our brands, or contact us.

This website and our associated brand websites are operated by:

MTL Global Ltd
Unit 17, New Hythe Business Park
Bellingham Way
Aylesford, Kent
United Kingdom

Company No: 05952530
VAT: GB 899 25 8840

Email: office@mtlglobal.co.uk

MTL Global Ltd acts as the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

When we refer to “we”, “our”, or “us”, this includes MTL Global Ltd and the consumer brands operated by the company.

2. When We Collect Your Information

We may collect personal data when you:

Visit one of our websites
Purchase products from our brand websites
Create a customer account
Contact us via forms or email
Subscribe to newsletters or promotions
Interact with us on social media
Leave product reviews or feedback
Participate in promotions or competitions

3. Personal Information We May Collect

Depending on how you interact with our websites, we may collect:

Contact information

Name
Email address
Phone number

Order information

Billing and delivery address
Purchase history
Payment method (payment details are processed securely by payment providers)

Account information

Technical information

IP address
Device information
Browser type
Website usage information collected through cookies

Customer service information

Enquiries
Support requests
Feedback or product reviews

4. How We Use Your Information

We use your information to:

Process and deliver orders
Provide customer support
Respond to enquiries
Manage customer accounts
Improve our websites and services
Prevent fraud and protect our business
Send order updates and service communications
Send marketing communications where permitted

We only process personal data where there is a lawful basis to do so under UK data protection laws.

5. Legal Basis for Processing

We rely on the following legal bases:

Contractual obligation
To process and deliver orders you place.

Legitimate interests
To operate our business, improve our services and respond to enquiries.

Consent
For marketing communications where you have opted in.

Legal compliance
Where we must comply with legal or regulatory requirements.

6. Sharing Your Information

We may share your information with trusted third parties including:

Payment processors
Delivery and logistics providers
Website hosting platforms
Customer service providers
Marketing service providers
Analytics services

These providers only process data on our behalf and must comply with data protection laws.

We do not sell personal data.

7. International Transfers

Some service providers may operate outside the UK or European Economic Area. When this happens we ensure appropriate safeguards are in place to protect your personal data.

8. Data Retention

We retain personal data only as long as necessary for the purposes it was collected.

Typical retention periods include:

Order and billing records: up to 7 years to comply with tax laws
Customer enquiries: as long as necessary to resolve the enquiry
Marketing data: until you unsubscribe

9. Cookies

Our websites may use cookies and similar technologies to:

Ensure the website functions correctly
Analyse website traffic
Improve user experience

You can manage cookie preferences through your browser settings.

10. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Restrict or object to processing
Request transfer of your data to another provider
Withdraw consent for marketing communications

To exercise your rights, please contact:

office@mtlglobal.co.uk

11. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse.

However, no internet transmission can be guaranteed to be completely secure.

12. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

13. Contact

If you have any questions about this policy or how we handle your personal data, please contact:

MTL Global Ltd
office@mtlglobal.co.uk